Montserrat Rovira Cisa — Legal Policies
Last updated: 14.08.2026
1. WHO WE ARE
Montserrat Rovira Cisa ("we," "us," "our") is a sole trader (autónoma) based in Spain.
Contact details:
Email: [email protected]
Location: Lliçà de Vall, Spain
We are the "data controller" for the personal information described in this policy, meaning we decide how and why your data is used.
A note on Conscious Creators: Montserrat Rovira Cisa operates independently as its own business. Where you engage with products, coaching, or communities run by Conscious Creators (a separate community/training programme we're affiliated with), their own privacy policy and terms apply to that specific product or service — we'll make clear at the point of purchase which policy governs which offer.
2. PRIVACY POLICY
2.1 What personal data we collect
Data typeWhen we collect itFull nameMasterclass registration form, checkoutEmail addressMasterclass registration form, checkoutPhone / WhatsApp numberMasterclass registration formPayment informationCheckout (processed directly by Stripe — we do not store your card details)Technical data (IP address, browser type, device info)Automatically, via cookies when you visit our siteMarketing consent preferenceWhether you tick the consent checkbox on our forms
2.2 Why we collect it, and our lawful basis
Under the EU General Data Protection Regulation (GDPR), we must have a valid legal reason ("lawful basis") for every use of your data:
PurposeLawful basisDelivering the free masterclass / content you've requestedContract / legitimate interestProcessing your course or programme purchaseContractSending you marketing emails and WhatsApp messagesConsent — only if you've ticked the relevant checkboxFraud prevention and site securityLegitimate interestAdvertising and retargeting (e.g. Meta Pixel)Consent — only loads if you accept non-essential cookiesKeeping financial records for tax purposesLegal obligation
2.3 Who we share your data with
We don't sell, rent, or trade your personal data. We share it with the following third-party service providers ("processors"):
GoHighLevel (GHL) — CRM, funnel, email, and WhatsApp automation platform.
Stripe — payment processor. Handles payment details directly; we never see or store full card numbers.
Meta (Facebook/Instagram) — if you've consented to advertising cookies, used for ad performance tracking and retargeting.
2.4 International data transfers
As our leads come from around the world (EU, UK, Canada, and elsewhere), and some of our providers (GHL, Stripe, Meta) may store or process data outside the EU/EEA, including in the United States, we rely on legally approved safeguards such as Standard Contractual Clauses to ensure your data remains protected wherever it's processed.
2.5 How long we keep your data
Marketing contacts: kept for as long as you remain subscribed, and for [12 months] after your last interaction if inactive, after which data is deleted or anonymised.
Customers: financial and transaction records are kept for [confirm exact period with a Spanish accountant/gestor — typically around 4–6 years under Spanish tax and commercial law, but this should be verified rather than assumed].
If you unsubscribe or withdraw consent: we stop marketing immediately and delete marketing data within [30 days], except where legally required to retain records.
2.6 Cookies
Our website uses cookies. When you first visit, you'll see a cookie banner allowing you to Accept All or Accept Essential Only.
Essential cookies (always active):
CookiePurpose__cf_bm, cf_clearanceCloudflare security and bot protection_stripe_mid, stripesidStripe fraud prevention
Non-essential cookies (only load if "Accept All" is clicked):
CookiePurpose_fbpMeta Pixel — ad tracking and retargetingmsgsndr_idGoHighLevel platform analytics
2.7 Your rights
Under GDPR, you have the right to:
Access the personal data we hold about you
Correct inaccurate data
Delete your data, subject to legal retention obligations
Restrict or object to how we use your data
Withdraw consent at any time
Data portability
Complain to your national data protection authority. As we're based in Spain, our lead supervisory authority is the Agencia Española de Protección de Datos (AEPD) — aepd.es, or by post at C/Jorge Juan, 6, 28001, Madrid, Spain. If you're based in the UK, you may also complain to the Information Commissioner's Office (ICO) at ico.org.uk. If you're based elsewhere in the EU, you're welcome to contact your own local data protection authority instead.
To exercise any of these rights, email us at [email protected]. We'll respond within one month, as required by law.
Unsubscribing from emails: Click the unsubscribe link at the bottom of any marketing email. Opting out of WhatsApp marketing: Reply "STOP" to any WhatsApp message, or email us directly.
2.8 Children
Our services are not directed at, and we do not knowingly collect data from, anyone under the age of 18.
2.9 Security
We take reasonable technical and organisational measures to protect your data, including encrypted payment processing (via Stripe) and access controls limiting who can view your personal information.
2.10 Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page with an updated "last updated" date.
3. TERMS OF USE
3.1 About this site
Montserrat Rovira Cisa provides content, coaching, and access to affiliate business opportunities. By using our site, booking a call, or purchasing a product or service from us, you agree to these Terms.
3.2 Earnings disclaimer
Any income or earnings statements made on this site or in our materials are estimates only. We do not guarantee you will earn any particular level of income. Results depend on individual time investment, effort, marketing spend, and circumstances. This is not a "get rich quick" scheme, and we do not provide legal, financial, tax, or medical advice.
3.3 Intellectual property
All content on this site is owned by or licensed to Montserrat Rovira Cisa and is protected by copyright. You may not copy, reproduce, resell, or redistribute this content without our express written permission.
3.4 Acceptable use
You agree not to use this site for any unlawful purpose or in any way that could damage, disable, or impair the site or interfere with anyone else's use of it.
3.5 Third-party links
Our site may link to third-party websites. We're not responsible for the content, privacy practices, or accuracy of information on those external sites.
3.6 Limitation of liability
To the fullest extent permitted by Spanish law, Montserrat Rovira Cisa is not liable for any indirect or consequential loss arising from your use of this site or our services. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.
3.7 Governing law and disputes
These Terms are governed by the laws of Spain. Any disputes will be subject to the exclusive jurisdiction of the Spanish courts, unless mandatory consumer protection law in your own country of residence gives you the right to bring a claim there instead.
3.8 Changes to these terms
We may update these Terms from time to time. Continued use of the site after changes are posted constitutes acceptance of the updated Terms.
4. REFUND POLICY
We offer a 14-day refund policy, available upon completion of the Discovery Process — this means watching all training videos, attending your consultation call, and providing feedback during that call.
(Note: this is on firmer legal ground with a simple checkout checkbox confirming the customer understands refunds follow this process rather than the standard cooling-off refund.)
Contact us about a refund
Email [email protected] with your order details and we'll respond within 7 days.
5. CONTACT US
Questions about any of the above? Email us at [email protected]